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How can we help you?

dmClub is committed to quality customer service to resolve your issues as quickly as possible. We use a ticketing system to manage, track and resolve every support enquiry. We promise to respond within 4 working hours.

The best way to obtain customer support

Start here to open a support ticket – you will be asked to complete a short series of questions, then email your answers to support. Your email will be automatically aknowledged, you will be assigned a 6-digit support ID, and a member of the customer support team will get back to you.

The more precise you can be, the easier it is for us to diagnose the problem.

If you need to speak to us urgently, you can call the support team straight away on +44-20-7060-2000 between 9am-6pm (UK), Monday-Friday.

Our commitment to quality

See our quality of service commitment to find out how we manage calls and seek to provide exceptional customer satisfaction.

Further information

February 2012
Support survey shames mobile giants:  Eight million users unhappy

Mobile phone companies came in for hefty criticism after a study revealed that a quarter of all call centre staff handling customer enquiries are getting basic questions wrong.

The first comprehensive mobile phone network customer service report by independent comparison service OneCompare.com reveals damaging evidence against current customer service standards across the mobile phone market. A staggering 39% of mobile phone users are unhappy or dissatisfied with the level of customer service they received from their mobile provider.

Over half (58%) of mobile phone users have contacted their mobile phone customer service centre. Yet results from the report reveal evidence of unacceptably poor standards of customer service staff across networks.

One in four customer service staff even fail to answer basic tariff questions.

Source: OneCompare.com - January 2012

Fortunately, receiving quality support isn't a problem faced by customers of dmClub. Our Express Support system allows us to deal with support queries efficiently by guiding you to give us the relevant information. This allows us to resolve most issues within two working hours.

 

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